To make your life easier, I offer packages that can be customised to meet your needs. My packages (see below) allow more items to be ticked off on your to-do list, but can also save you money. You get the benefit of using a block of hours over a 1 month period after which your purchased hours will expire. Once your hours are complete, you can simply choose to renew them.
Here are a selection of services that you can choose from. However, should there be a service that you require that is not listed then please just ask.
What is a Business Concierge?
Sometimes referred to as a Virtual Assistant, a Business Concierge is able to offer a service that is designed to support business owners in being more productive with their time and take over those time-consuming tasks that cause business owners to work more “in” their business as opposed to “on” their business. A Business Concierge can help you to complete online tasks without the need to be in your place of work.
What does a Business Concierge do?
Many of my online services have been listed on this page. However, I am able to offer a bespoke service that takes into consideration your needs. Any services that you require that I am unable to provide, I will subcontract the task but I will check over the work thoroughly to ensure it meets your approval.
Why should I go with you?
Making the decision to outsouce your tasks to someone else is not always an easy decision. This is why I like to offer a risk free trial to my clients to ensure that our working relationship is going to be a positive and productive one. However, with understanding and a little patience, my clients realise how much they are able to achieve in their businesses when they have an extra pair of helping hands.
So you offer a consulation prior to purchasing a package?
Absolutely. It is important that we have a phone or video call so that I can better understand your needs as a business owner and you can better understand how I can assist you. You can either fill out a form right here and I will respond within 24 hours or book a coffee and chat with me at a time that best suits you.
What hours do you work?
My office hours are 9am to 5pm Monday to Friday. I do make some exceptions outside of these hours and charge a 25% surcharge.
I understand that at times you may require a task or project completed quickly and therefore may not be able to give me 24 hours notice. In these circumstances, I also charge a 25% surcharge.
How do you communicate with me?
My preferred choice of communication with my clients are via Zoom for video calls and Asana (project management tool) which is a safe and secure space online where we can have discussions as well as share important information in a centralised space. All tasks / projects can be created in Asana which all parties can have access to. If you are unfamiliar with using Asana, as my client I will send you a short video to demonstrate how to get yourself set up and go through the basic functions. With this tool, there is also no need to be sending constant emails back and forth where important information can get lost or forgotten about.
How do you protect my confidential information?
It is important to me that you feel confident that any confidential information that you share with me remains safe. Therefore I use tools such LastPass which I get my clients to register with, that enables you to share your accounts e.g email accounts etc without sharing your passwords as all passwords are encrypted. I ensure that my accounts are also password encrypted where ever I hold information about my clients. Within the client contract there is also a confidentiality agreement which protects all parties. My company is also registered under the Data Protection Act | ICO.
How do I know when my hours for my chosen package have been used up?
I use a tool that enables me to time my tasks. I am therefore able to keep a track of how long each task is taking to complete and will notify you when you have 1 hour left for your chosen package. I am then able to share with you a full report of the time I have spent on your tasks. You will then be able to renew your package or choose an alternative package based on your needs.
What are your payment terms?
Payments are taken prior to the service/s being carried out. I will email you an invoice for the required fee which must be paid by the due date stated on the invoice. Should a late payment be made, then a 25% surcharge will be added to the initial fee.
Payments are made using Stripe which accepts all major credit and debit cards.
Do you offer a retainer?
I currently do offer a retainer for ongoing clients. The client gets the benefit of paying for a set amount of hours each month, on a regular basis at a special rate. Hours not used do not get rolled over.